Commonly Asked Questions & Answers
Please ask us any additional questions click here or call 650-771-2255.
What are your hours of operation?
24 Hours a Day. 7 Days a Week. 365 Days a Year.
How many people can be transported in one taxi?
Our sedans can seat up to 4 passengers. Our mini-vans seat 6 with minimal room for luggage, at a $10 additional charge.
What service do we provide?
We provide taxi cab' and taxi van's with child seat. (van and child seat are only available upon request)
What are your rates?
Standard rates are $3.00 the first mile and $3.00 every additional mile. It's a $0.60 a minute for waiting time.
What is your procedure for picking up at the airport?
Make your reservation in advance. You can save more then 70% compare to airport taxis. We do not have cabs that sit at the airport. When making your reservation we will need your flight number, airline, the estimated time of arrival, and the city you will be arriving from. After you pick up your luggage call us. If you do not have luggage, call us upon your arrival. You cab will be there by the time you arrive. We'll tell you where to meet your driver and which cab number to be looking for.
What if my flight is delayed or arrive early?
When you make your reservation, we take your flight name and number. We always keep track of the flight. You don't have to worry about if the flight is arriving early or late. Make a reservation and just call us asap after you land.
Can a child ride in a taxi without an adult?
Only children age 13 and older are allowed to ride without an adult guardian (at least 18 years of age).
Do you provide child safety seats in your taxis?
Yes, we provide baby seats like infant seats, toddler seats. When you make a reservation mention if you need a baby seat, write the age and weight of child. There is a $5 extra charge for each baby seat requested. Please note if you land at airport, the taxis do not carry baby seat, so you will require to reserve the taxi with a baby seat.
How many hours advanced notice should I give when booking a taxi?
When booking a taxi for a specific time it is best to call it in ahead at least one hour before. If you're using our online reservation service, at least 2 hours notice is required.
Can I call for a taxi for right away?
Yes. Our usual wait time is about 5-20 minutes. However, weather, traffic, and availability can change the length of wait time.
Do you offer receipts?
Of course. Just be sure to ask your driver at the end of your trip. If you happen to forget, you can always contact our business office Monday - Friday between 9am and 5pm.
Do you accept credit cards?
Yes., our drivers can take credit card right in the vehicle. We accept all credit cards Visa, MasterCard American Express, and Discover.
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